Reset Password

Please enter the e-mail address you used to register for your account and click the ‘Send’ button. Instructions for resetting your account password will be sent to that e-mail address shortly.

For additional assistance with your login, please call the Preferred Customer Program, 0845-257-8041, or send an email to UKSUPPORT@shop.com between the hours of 9am-5pm GMT, Monday-Friday."